360CareFrançais

360Care support

360Care is the member app for people already enrolled with a participating 360Care program. You use it to see your care team, book and manage appointments, join a video visit, and manage your account. There is no public sign-up: you sign in with the contact details your care team already has for you.

Who this is for

If a 360Care care team has enrolled you, this app is for you. If you are not sure whether you are enrolled, ask the clinic that referred you.

How to get help

  1. Contact the clinic or care team you are enrolled with. They can see your record and fix most problems in one call.
  2. If you cannot sign in, check that you are using the exact mobile number or email address your care team has for you. The one-time code is valid for 10 minutes and can only be used once.
  3. If you need your account deleted, use the account-deletion request page linked below. You do not need the app.

Contact the clinic or care team that enrolled you, using the phone number on your appointment confirmation message.

Trouble signing in

360Care has no password. You enter your mobile number or email address and we send you a 6-digit code. If no code arrives, the details you entered may not match the ones on your record — contact your care team and ask them to check.

In an emergency

360Care is not for emergencies and is not a substitute for professional advice, diagnosis or treatment. If you have a medical emergency, contact your local emergency services.

Also on this site