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Request account deletion

You can ask us to delete your 360Care account here, without installing the app. We confirm who you are with a one-time code sent to the phone number or email address already on your record.

What deletion means

  • Your 360Care sign-in is closed. You will no longer be able to use the app.
  • The personal information we hold to run the app — your name, contact details and appointment history — is deleted or de-identified.
  • Any appointment you have not yet attended is cancelled.

What we must keep

Some of your clinical record must be kept for a period set by health-records law, and billing records must be kept for the period set by the payer. We keep only what the law requires, we stop using it to run the app, and we tell you what was kept when we confirm your request.

Step 1 — Tell us who you are

Enter the mobile number or email address your care team has for you. We will send you a 6-digit code. For your safety we always give the same answer here, whether or not the details match a record.

Cannot receive a code?

If you no longer have access to the phone number or email address on your record, contact your care team and ask for an account-deletion request. They can identify you another way and file it for you.

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